The Customer Service Rep position is a crucial point of contact with Key Cooperative members, potential customers and marketing channel partners. This position requires the ability to excel in a fast paced environment while receiving inbound deliveries, managing walk-in and call-in business traffic, and coordinating with other locations and employees to deliver a superior customer service experience.

Quality of Work

  • Assist with producer grain accounting, settlements, and customer orders at the specified location.
  • Properly weigh and grade grain deliveries.
  • Ensure that scale and testing equipment remains in tolerance and within regulatory compliance.
  • Perform the reconciliation of the location cash drawer as needed.

Work Schedules

  • Hours of operation vary by location, must be able to be at work on time and ready to serve customers during the hours stated by their supervisor.
  • Able to work additional hours as needed including seasonal hours and some weekends.
  • Efficiently receive inbound deliveries, manage walk-in and call-in business traffic.
  • Promptly answers all phone calls, voicemails and electronic communications.
  • Assist in the administration and distribution of internal and customer fuel cards.

Team Support

  • Assist Agronomy, Energy, Feed and Grain departments with customer account information, billing and inventory accounting.
  • Become proficient in the use of use of company-wide software utilized by each department.
  • Effectively coordinate with other locations and employees to deliver a superior customer service experience.
  • Supports and communicates Key Cooperative’s credit policy to customers.

Customer Service

  • Take the initiative in providing outstanding and courteous customer service.
  • Project a positive attitude and image to customers and employees at all times.
  • Fulfill customer needs directly or as needed, collaborate with another team member to effectively service the customer.
  • Display proficiency in promoting and supporting all Key Cooperatives products, services, and programs, while building positive goodwill with current and prospective customers.

Education and/or Experience

  • High school diploma or general education degree (GED).

Certificates, Licenses, Registrations

  • Valid Driver’s License
  • Grain Grading Qualification (preferred)

About Key Cooperative

Key is a member-owned, rural Iowa cooperative serving agriculture producers. With locations in 13 communities and 6 counties, Key Cooperative provides Agronomy, Energy, Feed, and Grain with a small-town, yet professional feel. Our employees take pride in our identity and they’re committed to the success of our owners by delivering innovation, leadership, and performance.

If you’re looking for a place where you can grow and be proud of what you do each day – you can find this kind of career at Key Cooperative. Apply below!

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