Customer Service Representative
BioVision, Inc., a privately held Life Science company, develops and offers world-wide, a variety of products including assay kits, antibodies, recombinant proteins & enzymes, and other innovative research tools for studying Apoptosis, Metabolism, Cell Proliferation, Cellular Stress, Cell Damage and Repair, Diabetes, Obesity and Metabolic Syndrome, Stem Cell Biology, Gene Regulation, Signal Transduction, etc.
We are looking for a highly motivated and talented individual to work in our Sales & Marketing department as Customer Service Representative.
Essential Duties and Responsibilities
Responsible for processing all incoming catalog and custom orders and inquiries via telephone, mail, facsimile, web, etc.
Utilize Quickbooks, catalogs, price list, etc. to provide accurate information to customers, including interpreting quotes and promotions and credit policies
Respond quickly and professionally with accurate and complete information to all customer inquiries, including pricing, availability, order status, shipping details, etc.
Provide required documentation related to each particular order in a timely fashion to meet shipping schedules
Manage all the import/export paperwork as well as provide freight rates to the international distributors.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Maintain daily sales order log, reports, and other records
Follow SOP s and departmental training guidelines
All other duties as required and/or assigned
The Ideal candidate will also possess the following skills:
- Ability to work independently and efficiently to meet deadlines.
- Strong communication (written and verbal), interpersonal, relationship building, and planning/prioritization
- Demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information
- Accuracy and attention to details in performing all functions for this position
- Self-motivation, enthusiasm, and positive attitude and the ability to work in a team environment
- Computer literacy including proficient use of Quickbooks, MS word, Excel, etc.
Education and/or Experience: Requires a minimum 1-2 years of customer service experience in a related industry. A high school diploma or equivalent is needed. A bachelor s degree in Business Administration or a scientific discipline will be a plus
BioVision, Inc., is a privately held Life Science company headquartered in the beautiful San Francisco Bay area. BioVision develops and offers a wide variety of products including assay kits, antibodies, recombinant proteins & enzymes, and other innovative research tools for studying Apoptosis, Metabolism, Cell Proliferation, Cellular Stress, Cell Damage and Repair, Diabetes, Obesity and Metabolic Syndrome, Stem Cell Biology, Gene Regulation, Signal Transduction, etc. BioVision s products are currently being sold in more than 60 countries worldwide. BioVision is well known in life science industry to provide research tools to scientists to expedite their research. BioVision aims to provide innovative, high quality assay kits, recombinant proteins, antibodies and other research tools to accelerate drug discovery in disease-related areas like cancer, diabetes, obesity, Alzheimer’s disease, etc. We would achieve these goals through a well-defined core strategy and a company culture that fosters integrity, openness, and collaboration, and rewards customer focus, innovation and ownership.
Associated topics: associate, call center, call center representative, customer care specialist, customer service, representative, service, service representative, service specialist, tsr