The primary responsibilities of this role, Customer Operations Manager, are to: 

  • Coaches and manages team to deliver accurate order management to achieve quarterly expectations and support yearly targets;
  • Responsible for providing day to day operational and people management leadership to a group of Customer Operations Specialists, focused on order management;
  • Clearly articulates and reinforces roles and responsibilities of team;
  • Proactively drives corrective action when performance gaps are identified. Champions change within the Customer Operations team;
  • Coordinates and distributes workload among the group of Customer Operations Specialists;
  • Supports and coaches Customer Operations Specialists in the creation and execution of personal and business development goals, removing roadblocks where possible;
  • Coaches team through conflict, helping others stay focused on goals and resolving the conflict in a constructive and mutually beneficial manner for all stakeholders;
  • Utilizes KPIs and metrics to ensure that Customer Operations Specialists perform and execute work in accordance with defined timelines and service level agreements while maintaining order accuracy;
  • Seeks & drives process improvement opportunities with cross functional stakeholders;
  • Makes operational decisions based on an understanding of the interplay between the organization”s and customer”s needs;
  • Utilizes project management capabilities to guide the implementation of moderately complex or lower profile projects;
  • Connects with and manages relationships with various manufacturing counterparts to optimize the daily execution of orders, including partnership with plant operations to optimize capacity planning activities;
  • Understands the customers” and Bayer”s business cycle and uses that knowledge to anticipate needs, such as recruiting and training of temp labor for the Operations team for the peak seasons as appropriate;
  • Partners closely with regional Customer Interface Team Lead counterparts to ensure end-to-end process efficiency, from order receipt through order shipment;
  • Assure orders are completely fulfilled within the expected lead times;
  • Investigates customer complaints related to seed shipments and/or delivery;
  • Measures order fulfilling metrics to track performance;
  • Assure the DC operates within ESH Bayer standards;
  • Seeks continuous improvement opportunities;
  • Assures, QMS, SOX, ISO comply and keeps records for audits including the annual cycle inventory and Customer Operations.

Your success will be driven by your demonstration of our LIFE values.  More specifically related to this position, Bayer seeks an incumbent who possesses the following:
Required Qualifications:

  • Bachelors” Degree, preferably in Business Administration, International Business, Marketing, Manufacturing, Supply Chain, or related field;
  • 5 years of relevant business experience focused on business management, international business, and/or supply chain;
  • Demonstrates strong ability to influence and lead people;
  • Strong analytical, planning and decision-making skills and an ability to respond to changing circumstances;
  • Experience working with or leading cross functional teams;
  • Strong verbal and written communication skills;
  • Experience analyzing, developing and implementing processes;
  • Proficient in Microsoft Office Suite;
  • Proficient in SAP.

Domestic relocation assistance may be offered for this position.

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