Join Arnett/Enid New Holland & Kubota's team! We are hiring a Service Manager for the Enid location.
About Us:
Arnett/Enid New Holland and Kubota dealerships continue to embody their legacy of a passion for agriculture, family values, and our local communities. The AENHK team includes 35 inspiring individuals with over 225 years of combined experience dedicated to helping the many families we serve achieve their goals and dreams.
We're proud to serve over 6,000 customers in Northwest Oklahoma, the Panhandle of Texas and Southern Kansas, as well as provide local jobs and significant revenue annually in our communities.
General Requirements:
- Five or more years of engine/equipment diagnosis and repair with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories. Must possess a valid driver’s license.
- Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.
- Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather...
Target Responsibilities:
- Monitor service technician monthly goals to maintain an appropriate level of professional service.
- Coach each service technician to improve their performance, safety and enhance their technical skills.
- Oversee the appearance and organization of the service department and the associated outside areas to communicate professionalism of the service technicians and commitment to the excellence of the dealership.
- Interact with customers to ensure a positive experience with the service department and the dealership.
Daily Duties and Responsibilities:
- Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals. Work to develop a sense of “team” in the service department and across other departments.
- Continue to refine service department processes to enhance the customers’ experience with the service department and the dealership.
- Update the service goals board on a daily basis and report results of daily activities to management.
- Stage service work and parts for technicians so they can reasonably achieve their daily goals.
- Ensure all work orders are filled out with required information.
- Follow-up on availability of parts ordered.
- Make sure each piece of equipment repaired has been inspected for other issues using appropriate Maintenance Inspection Checklist for that equipment. Make sure customer has been notified if additional service items have been discovered and consent has been given to the service department to complete additional work.
- Check to ensure all equipment repairs have been tested under difficult operating conditions and the problems stated on the work order have been properly repaired.
- Oversee warranty claims making sure that 100% of labor and parts are recovered.
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