Vice President of Service Operations The role is in Ball Ground, GA. A beautiful climate with many activities, while also close to the Atlanta metro area.
Who We Are: Meyn is a subsidiary of CTB, Inc., a Berkshire Hathaway Company, offering intelligent, innovative, customized, and sustainable solutions in the poultry processing industry. With our outstanding equipment, best-in-class service and parts delivery, and expert know-how, Meyn is the trusted business partner for hundreds of renowned poultry processing companies in over a hundred countries. As the world population continues to grow, global demand for Meyn products will grow accordingly. Being a team member of Meyn means you can rely on an exciting and challenging career that will have a meaningful impact on today’s market and tomorrow’s communities – helping to feed a hungry world!
The Meyn Mission: Your success is our goal. Every day, all over the world!
What We Offer:
- Exciting, innovative, collaborative, and team-oriented work environment
- Challenging and progressive career development
- Competitive salaries
- Excellent Comprehensive Health & Wellness programs
- Open communication, recognition programs, and team-building events
What You Will Do: As the Vice President of Service Operations, you will provide visionary planning, strategic leadership, and tactical management for Meyn Americas’ Service business, including Project Management, installations, Service Level Agreements and Helpdesk support of Meyn products and the growth of the service contract base. You must be passionate about customer service with a strong work ethic and experience managing, mentoring, and motivating staff.
What You Will Accomplish:
- Develop and implement the strategic plan for Meyn America’s Service business including the deployment of Meyn Digital Services, Meyn’s intelligent automation and IoT platform – ensuring continued market leadership and profitable growth for the service business.
- Identify customer needs for enhanced service offerings and create up-sell strategies to capture incremental service revenue.
- Maintain a proven track record of simultaneously delivering P&L results and Customer Satisfaction (Net Promoter Score)
- Establish and manage annual action plans and Key Performance Indicators to ensure operational capabilities are continually improving – while managing budgets.
- Evaluate internal capabilities to recognize new skills needed to recruit, develop, and lead a team that is continuously growing and develop a replicable and scalable model for training and tracking, through measurable data, the performance of service technicians.
- Deploy and manage consistent and structured systems, policies, procedures, and practices to ensure stable and best in class service delivery that is consistent with company objectives and customer expectations.
- Drive a culture of continuous improvement to ensure optimized, high-quality outcomes for the service department.
Position Requirements:
- A. Education: MBA or Masters in a related field; will consider a Bachelor’s degree in a related field with proven leadership and management expertise.
- B. Experience: 8+ years of progressive service operations and leadership experience within a global mid- to large size manufacturing organization; Experience with large capital equipment, industrial products, or other similar large revenue products throughout the Americas highly preferred.
- C. Functional Skills: Excellent strategic-thinking skills with the ability to plan, organize, and implement initiatives; results-oriented with great time-management skills; Strong problem-solving skills; Exceptional analytical skills with experience formulizing and leading KPI’s and contingency plans to drive the Service Business; ability to manage P&L expectations.
- D. Technology Aptitude/Skills: Excellent Microsoft Office skillset; Ability to use ERP and other data systems required.
- E. Language Skills: Excellent verbal and written communications skills to interact with customers, Project Managers, Technicians, as well as all levels of the organization to lead and facilitate a vision. Conversational Spanish a plus.
- F. Leadership/Behaviors: Natural curiosity to learn the business; understands the art of change management; an innovator with excellent Servant Leadership mentality; Ability to manage and drive change; accountable, independent learner with the ability to listen, network, and influence others in a fast-paced environment.
- G. Culture Match Behaviors: Professional in appearance, assertive/strong influencer to lead changes within diverse departments. Has a “Can Do” attitude and is collaborative and team-oriented to create engagement and enhancements within the related department areas. Also requires someone who is energetic, honest, and possesses high ethical standards; Someone who is hard-working to be successful in this role.
Other Important Information: Salary: Salary is commensurate with proven expertise plus company bonus plan. Reports To: Vice President & General Manager of Meyn Americas Direct Reports: 7 Direct Reports + 70 Indirect Reports Core Hours: 8:00 am – 5:00 pm; will work 45-50 hours on average. Typical Work Week: M-F; with some weekend trips/hours as needed. Work Conditions: Typically, in an office environment, with visits to poultry plants and other Meyn offices throughout the Americas and The Netherlands Travel: 30-40% Domestic and International
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